Returns
At VAELLE, we want you to feel confident in your purchase. If your order isn't right for you, we're here to help.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be free from makeup, deodorant, perfume, stains, odors, pet hair, or other marks
- Be returned in its original packaging when reasonably possible
For hygiene and health reasons, worn or used shapewear cannot be returned or exchanged.
2. How to Start a Return
To request a return, contact us at:
[YOUR CUSTOMER SUPPORT EMAIL]
Please include:
- Your full name
- Order number
- Item you would like to return
- Reason for the return
- Photos of the item if requested
Our customer service team will review your request and provide return instructions if your order qualifies.
Please do not send your item back before receiving return instructions from VAELLE.
3. Exchanges
If you selected the wrong size, you may request an exchange within 30 days of delivery, provided the item is unworn, unused, and meets all return requirements.
Exchanges are subject to product availability.
If your requested size or color is unavailable, you may be offered a refund or another available option.
4. Final Sale Items
Items marked FINAL SALE cannot be returned or exchanged unless they arrive damaged or defective, subject to applicable law.
5. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your:
- Order number
- Description of the issue
- Photos or video showing the problem
If the issue is determined to be a manufacturing defect or fulfillment error, VAELLE will work with you to provide an appropriate resolution.
6. Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.
7. Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund after VAELLE issues it.
8. Items That Do Not Meet Return Requirements
VAELLE reserves the right to refuse a return if the item:
- Has been worn or used
- Has been washed
- Has stains or makeup marks
- Has an odor
- Has been damaged after delivery
- Is missing tags
- Does not meet the requirements of this policy
If a return is rejected, the item may be returned to the customer at the customer's expense.
9. Wrong or Missing Items
If you receive the wrong item or an item is missing from your order, contact us as soon as possible at:
vaelle@support.com
We will investigate the issue and work to resolve it.
10. Order Cancellations
If you need to cancel an order, contact VAELLE as soon as possible after placing it.
Because orders may enter processing quickly, cancellation cannot be guaranteed once an order has been processed or shipped.