Shipping
At VAELLE, we work to make your order experience as simple and seamless as possible. Please review the information below regarding order processing and shipping.
1. Order Processing
Orders are typically processed within 1–3 business days after purchase.
Orders are not processed or shipped on weekends or U.S. holidays.
During product launches, promotions, or periods of unusually high order volume, processing may take longer than usual.
If there is a significant delay with your order, we will make reasonable efforts to keep you informed.
2. Shipping Times
Once your order has been processed and shipped, estimated delivery times will depend on the shipping method selected at checkout and your delivery location.
Estimated shipping time: 3–7 business days after processing.
Please note that shipping estimates are not guaranteed delivery dates.
Delays may occur because of:
- Carrier delays
- Weather
- Holidays
- Incorrect or incomplete addresses
- High shipping volume
- Customs processing for international orders
- Other circumstances outside VAELLE's control
3. Shipping Costs
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, VAELLE may offer promotional shipping options, including free shipping.
If free shipping is offered, the applicable requirements will be displayed on the website or during checkout.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for tracking information to update after your package has been handed to the carrier.
5. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping address is incorrect, contact us as soon as possible at:
[YOUR CUSTOMER SUPPORT EMAIL]
We will do our best to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.
VAELLE is not responsible for packages delivered to an incorrect address provided by the customer.
6. Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and tracking procedures.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- With household members
- With neighbors
- Around your property
- With the shipping carrier
If you believe your package has been lost or stolen, contact the shipping carrier and VAELLE at:
[YOUR CUSTOMER SUPPORT EMAIL]
We will make reasonable efforts to assist you, but VAELLE cannot guarantee replacement or refunds for packages confirmed as delivered.
7. International Shipping
If international shipping is offered, additional customs duties, taxes, or fees may apply depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
International delivery times may vary because of customs processing and other factors outside VAELLE's control.
8. Address Changes & Order Cancellations
If you need to change your shipping address or cancel your order, contact us as soon as possible.
Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation or address changes will be possible.
Once an order has shipped, the shipping address generally cannot be changed by VAELLE.
9. Split Shipments
In some circumstances, items from the same order may arrive separately.
If this occurs, you may receive multiple tracking numbers.
10. Contact Us
If you have questions about your order or shipping, contact:
VAELLE
Email: Vaelle@shop.com
We are happy to help with questions regarding order status, tracking, and delivery.